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Please note the below charges are our Ajwaa Al Sahraa cancellation charges. In addition to that the service provider like airlines, hotels will be having their cancellation charges and it varies for each products. Those charges will be mentioned in the respective booking processes
ITEMS
ACTION
CHARGES
Air Tickets
Refund
AED 150 per ticket
Amendment
AED 100 per ticket
Hotels
Refund
AED 150
Amendment
AED 100
All other Products
Refund
AED 50
Amendment
AED 50
Packages
Refund
AED 150 per each service component in the package
Amendment
AED 100 for flight and hotel in the package and AED 50 for other products.
During peak periods (i.e. special events, public holidays, exhibitions, etc.) cancellation policies may differ to the above. Special cancellation policies are applicable for all destinations for Christmas and New Year periods. The same will be advised at the time of reservation.
There may be certain airlines, hotels, tours, cruises and packages were the cancellation policy and applicable charges may differ from those described above. Any change in the cancellation policy and/or charges will be advised to the Customer at the time of reservation.